At Cheviot Recruitment we are constantly striving to exceed our clients’ and candidates’ expectations.  In order to help us gauge how well we’re doing and where we could improve in the future we recently carried out an extensive satisfaction survey, targeting our current clients and candidates.  We were delighted with the feedback and valuable suggestions we received, some highlights of which are published here.

Clients...
	What our clients say about our consultants.
	How our clients rate our overall recruitment process.
	We asked our clients whether they would recommend our services to someone else.
	Why our clients said they would recommend us.
Candidates...
	What our candidates say Cheviot Recruitment offers them.
	We asked whether our candidates would recommend our services to others.
	We asked our candidates whether Cheviot responds to all their queries in a timely and courteous manner.
	We asked our candidates whether we handle their salary payments in a timely and efficient manner.
	We asked our candidates how they would rate our consultants on their overall performance.
	What our candidates say about our consultants.
	A final thought from one of our candidates.

What our clients say about our consultants.

“I have always found the consultants friendly, professional and ethical in their management of the recruitment process.”		“Always provide excellence in service. Pragmatic and practical response and support.”

“In depth knowledge of our business is most helpful.”		“A professional, friendly and very competent team.”

“Lovely, supportive, pleasing and so helpful.”		“Easy to contact and discuss options/issues with.”

“I value the fact that most are OH qualified nurses themselves.”		“Always extremely helpful and try to understand specific needs.”

“I think the service they provide is excellent”
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How our clients rate our overall recruitment process.

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We asked our clients whether they would recommend our services to someone else.

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Why our clients said they would recommend us.

“Very professional organisation who take time to establish specific needs and then keep good level of contact to ensure service is being delivered in a quality manner that suits the organisation.”		“Customers are made to feel as though they are important and that their opinions matter.”

“I know that the team will deliver a very professional service.”		“High customer satisfaction”

“They provide an excellent service to both OHA's and employers”		“Always helpful and supportive”

“Availability of candidates”		“Supportive, efficient consultants who have knowledge of industry and our requirements.”

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What our candidates say Cheviot Recruitment offers them.

“A caring attitude. Feel that the team try to understand your needs and that they work hard to find suitable matches. Always pleasant to talk to and nothing seems too much trouble.”		“An efficient response to any calls. Pleasant, calm presentation and honesty about job locations and contractual obligations”

“Personable staff and altogether a more relaxing experience”		“Staff are very nice and helpful, especially preparing for interviews, giving advice, CV.”

“Personal service, v. impressed at speed of service when submitting timesheets”		“Efficient, organised, available, helpful, friendly recruitment consultants (who are always there whenever I ring). Good selection of job opportunities.”

“Professional and helpful service. Consideration given to my individual needs and career aspirations. Not put under pressure to make career choices.”		“Personal and the jobs on offer are current. (Some websites show jobs already taken).”

“Highly professional and reliable. Have established a good relationship with consultants/staff over the last few years.”		“Personal, variety of work”

“Platinum service”
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We asked whether our candidates would recommend our services to others.

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We asked our candidates whether Cheviot responds to all their queries in a timely and courteous manner.

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We asked our candidates whether we handle their salary payments in a timely and efficient manner.

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We asked our candidates how they would rate our consultants on their overall performance.

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What our candidates say about our consultants.

“They are a pleasure to deal with and treat me with respect, friendly, approachable”		“Very helpful, efficient and approachable. Always courteous and polite”

“Very impressed”		“Friendly professional service offered at all times”

“Excellent. They are friendly and efficient. They don't give you unrealistic goals”		“Fantastic group of people”

“Personable, efficient, interested in what I want and always keen to find me something”		“Very good. Pleasant manner - always helpful and cheerful. Seem to really understand the OH “world”

“Time to listen and discuss any problems/issues”		“Love them!”

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A final thought from one of our candidates.

“I have appreciated the continuing contact with the consultants after a harrowing employment experience. It was good to feel that I was a person not a means of profit - this is the difference between Cheviot and their competitors”